SAFETY
The hardest part of offline services is not matching people but keeping the service itself safe, compliant and properly settled. CityMuze has turned in-person screening, payment escrow, agreements and full records into infrastructure we can explain publicly; every city hub shares the same standards, maintained and improved centrally by headquarters.
01SAFEGUARDS
From admission, payments and agreements to service delivery and after-sales support, every key risk point in offline services is covered by a matching rule that clients and service providers can both verify.
Local experts must pass document review, a verification call and an in-person screening in turn. All photos, videos and voice greetings used in profiles are reviewed before they are shown; non-compliant content is taken down, and serious violations lead to a ban.
Payments are held in escrow by a licensed payment institution: once a user pays, the funds are held in escrow and settled only after the service is completed. Client payments never go directly into the service provider’s account, and none of the three parties — user, local expert or platform — can divert the funds unilaterally. Orders use a deposit and a balance payment; if an order is not accepted in time, the deposit can be refunded to the original payment method.
The platform’s agreements and compliance framework were developed with the assistance of Dacheng Law Offices; specific service and liability boundaries are as set out in the platform’s published agreements. Dacheng is not a guarantor, nor an “exclusive authorization” endorsement.
Meetings must take place in public places; on arrival, local experts must check in by location within a designated range and keep on-site proof; both parties communicate through in-app messaging with a full record, and exchanging personal contact details is prohibited; both parties review each other afterwards.
The platform provides refund and complaint channels; objections can be traced back to service records and the published agreements, with specific rules as published in the Client Mini Program. Customer service is available both on this website and in the Client Mini Program.
Local experts’ profiles, displayed content and communication must comply with platform standards. Content is reviewed before it is shown, and anything suggestive or encouraging private transactions is taken down, with bans depending on severity. Clients can also report service issues through reviews and complaints, which the platform re-examines and handles accordingly.
02COMPARE
03MORE
Refund rules, complaint channels and specific agreement terms are as published in the Client Mini Program; you can also contact us directly.
Our WeChat Mini Programs are currently available in Chinese only. For inquiries in English, please email us.
Client Mini Program
Scan with WeChat to open the CityMuze client and browse services and local expert profiles.
Expert Mini Program
Scan with WeChat to apply as a local expert; once approved, you can go live and take orders.
Business Inquiries
Scan to add us on WeCom for business reception, City Partner and university cooperation.
