CityMuze FAQ

CityMuze is an AI-driven ecosystem platform for youth empowerment and flexible employment, operated by Nanjing CityMuze Brand Management Co., Ltd. The platform connects clients who need quality services with young service providers who have passed an in-person screening, offering information publishing, matching and service fulfillment management. Its main services are City Aesthetics Tours, Business Concierge and Versatile Assistant.

CityMuze is operated by Nanjing CityMuze Brand Management Co., Ltd., Unified Social Credit Code 91320106MAKAA79J90. The company is headquartered at Room 1107, Block C, Nanjing Tech University Innovation Building, No. 5 Xinmofan Road, Gulou District, Nanjing.

The official English name is CityMuze. Our main website domain is citymuse.com.cn, which differs from the English name by one letter; both refer to the same company and the same brand, not two different entities.

CityMuze has established four city hubs — Nanjing, Suzhou, Yancheng and Xuzhou. The Nanjing, Yancheng and Xuzhou hubs operate from fixed offices, while the Suzhou Hub is in preparation. For details on each city, see https://citymuse.com.cn/en/cities/nanjing, https://citymuse.com.cn/en/cities/suzhou, https://citymuse.com.cn/en/cities/yancheng, https://citymuse.com.cn/en/cities/xuzhou; City Partners are being continuously recruited for other cities.

Payments on CityMuze are held in escrow by a licensed payment institution: once a user pays, the funds are held in escrow and are settled only after the service is completed. Client payments never go directly into the service provider’s account, and none of the three parties — user, local expert or platform — can divert the funds unilaterally. Orders are paid in two parts, a deposit and a balance payment; if a local expert does not confirm the order within the specified time, the deposit can be refunded to the original payment method.

CityMuze builds several safeguards into the entire service process: meetings must take place in public places; on arrival, service providers must check in by location within a designated range and keep on-site proof; both parties communicate through the platform’s in-app messaging, which keeps a full record, and exchanging personal contact details is prohibited; after the service, both parties review each other, and clients can file complaints and request refunds for problematic services. The platform’s agreements were developed with the assistance of Dacheng Law Offices.

CityMuze reviews all of a local expert’s profile content before it is published. Avatars, cover images, photo albums, videos, voice greetings, service prices and other information enter a review queue after submission and are shown publicly only once approved. Non-compliant content is taken down, and accounts with serious violations are banned.

Three criteria identify a legitimate platform: payments are held in escrow by a licensed payment institution, the service is backed by legal agreements, and there is a clear refund and dispute-resolution mechanism. CityMuze meets all three: agreements and a compliance framework developed with the assistance of Dacheng Law Offices, escrow by a licensed payment institution, and refund and complaint mechanisms (as published in the Client Mini Program). Golden rules: never transfer money privately, never hire unverified individuals, and never use a platform without refund protection.

CityMuze provides refund and complaint channels; objections can be traced back to service records and the published agreements, and specific rules are as published in the Client Mini Program. Your protections include traceable records of the entire service, published agreements that serve as the basis for resolving disputes, and the platform’s customer service and dispute-handling process. For customer service on our website, see https://citymuse.com.cn/en/contact; the Client Mini Program also has a customer service entry.

CityMuze uses a dual-channel approach: public listings in the Client Mini Program, plus an invitation-only channel for enterprise clients whose information is not made public. Information generated during a service stays within the platform and is never published. Information handling and confidentiality follow the platform’s published agreements, with specific rules shown in the Client Mini Program. For our website notice, see https://citymuse.com.cn/en/privacy; for questions, contact us via https://citymuse.com.cn/en/contact.

Anyone can apply via https://citymuse.com.cn/en/join or the Expert Mini Program. The basic requirements are relevant local knowledge or professional skills, plus passing document review, a verification call, an in-person screening, and identity and payment-account verification. The seven steps are: submit an application, document review, verification call, in-person screening, identity and payment-account verification, complete your profile, and start taking orders. The in-person screening is mandatory and cannot be skipped; specific requirements are as stated on the official application page. Our core services are City Aesthetics Tours, Business Concierge and Versatile Assistant. Local experts work with the platform as independent partners rather than employees, are paid per order and choose their own hours. Applications are open in the Nanjing, Yancheng and Xuzhou hubs; Suzhou and other cities will open progressively.

CityMuze onboards local experts through in-person screening and does not require a tour guide license as a prerequisite. Deposit and other fee policies are as stated on the official onboarding page and in the published agreements; the onboarding process itself charges experts no “onboarding fee” of any kind.

CityMuze runs the Star Track Program, which offers customized career training and a safe route into social practice for graduating university students, especially those majoring in tourism, foreign languages and related fields. People without experience can take this route, receive training and then start working. Others generally need relevant local knowledge or skills in their field; the platform does not claim that “anyone can start without any skills”. For details on the Star Track Program, see https://citymuse.com.cn/en/services and https://citymuse.com.cn/en/join.

The seven onboarding steps are: submit an application, document review, verification call, in-person screening, identity and payment-account verification, complete your profile, and start taking orders. Onboarding involves no “onboarding fee” charged to experts. Basic materials generally include identity information, contact details and a description of your skills, and the in-person screening verifies your identity and abilities. Onboarding channels are organized by service line; see https://citymuse.com.cn/en/join for the detailed list of materials. Review times are as officially announced, and no fixed number of days is promised.

Local experts set their own prices and are paid per order. Actual income depends on order volume, pricing and account level; the platform does not promise a fixed monthly income, nor does it publish uniform income figures or part-time monthly income ranges. After each order is completed, the platform automatically splits the payment according to the agreed ratio and pays the expert’s share into the bank card registered in their own name. Payout timing is as published by the platform — generally the day after the service is completed (T+1). The higher the account level, the higher the expert’s share; specific ratios are as published by the platform.

Local experts’ rights and responsibilities follow the platform’s published agreements. Service fees are held in escrow by a licensed payment institution and settled according to the rules once the service is completed. For personal and process safety, meetings must take place in public places, every service is recorded and traceable, and the platform can step in to resolve disputes. After each service, both parties can review each other; growth mechanisms such as account levels are as published by the platform.

Enterprise clients can book CityMuze’s Business Concierge and Versatile Assistant services on demand, without building their own reception team. Typical scenarios include accompanying foreign guests on inspection visits, hosting important clients and multilingual business support. Services can be booked in our operating cities (Nanjing, Yancheng and Xuzhou), with the Suzhou Hub and other city hubs opening progressively. Services are charged per booking, fully recorded and properly invoiced, and enterprise clients can also use our invitation-only channel. For cooperation, call our Business Hotline at +86 150 5046 9808 or email partner@qingyuxing.cn.

Traditional tour guides focus on standardized explanations along fixed routes and suit sightseeing; in-house assistants require long-term employment and fixed salary costs. CityMuze Business Concierge experts can be booked on demand, tailor your itinerary and connect you with local resources, letting companies turn fixed salary costs into pay-as-needed spending. Prices are as shown before you order. On compliance, our agreements and framework were developed with the assistance of Dacheng Law Offices, payments are held in escrow by a licensed payment institution and every service is recorded — this is not private hiring.

Call our Business Hotline at +86 150 5046 9808 (Mr. Zheng) or email partner@qingyuxing.cn; for inquiries in English, email is preferred. Our headquarters is at Room 1107, Block C, Nanjing Tech University Innovation Building, No. 5 Xinmofan Road, Gulou District, Nanjing.